Sub-processors
Last updated: July 7, 2026
To deliver BIND Room, we rely on a small number of trusted third parties (“sub-processors”) that process personal data on our behalf. For transparency we list them below by category, purpose, and processing location. The names of the specific providers are available to our customers on request under a confidentiality agreement. This page supplements our Data Processing Agreement and Privacy Policy.
This document is provided for transparency and is not legal advice. It may be updated as our services and applicable regulations evolve.
1.Hosting and infrastructure
| Category | Purpose | Data processed | Location |
|---|---|---|---|
| Cloud application hosting & database | Running the backend, database, and job/queue processing | All application data, including guest, reservation, financial, and staff data | Global (US / EU) |
| Frontend hosting & content delivery | Serving the website and app and delivering content | HTTP request/log data; website contact-form submissions | Global (edge network) |
| Cloud file/object storage | Storing uploaded files and documents | Identity documents (ID/passport), receipts, invoices, profile/logo images | Global |
2.Channel management and distribution
| Category | Purpose | Data processed | Location |
|---|---|---|---|
| Channel manager provider | Syncing rates/availability and importing bookings, OTA messages, and reviews | Guest name, email, phone, country, address; booking and rate data; staff display name for the messaging view | European Union / United Kingdom |
Through the channel manager, bookings are distributed to the online travel agencies (OTAs) you connect, such as Booking.com, Airbnb, Agoda, Expedia, Traveloka, Tiket.com, and others. Each OTA processes guest and booking data under its own privacy terms.
3.Subscription billing
| Category | Purpose | Data processed | Location |
|---|---|---|---|
| Payment gateways (PCI-DSS certified) | Processing BIND Room subscription fees | Account holder name, email, order ID, amount | Indonesia / Southeast Asia |
These gateways are used only for your BIND Room subscription, not for guest payments at your property. We do not store raw card numbers.
4.Platform services
| Category | Purpose | Data processed | Location |
|---|---|---|---|
| Identity / single sign-on provider | Staff sign-in | Email, name, profile photo, account ID | Global (US) |
| Calendar sync provider | Optional two-way calendar sync of reservations | Guest name, room, check-in/out dates, reservation reference; staff email for sharing | Global (US) |
| Push notification provider | Push notifications to staff devices | Device push tokens; notification title/body | Global (US) |
| AI provider for document OCR | Auto-filling guest details from ID scans | Images/PDFs of identity documents processed to extract name, ID number, nationality | United States |
5.Notifications and communications
| Category | Purpose | Data processed | Location |
|---|---|---|---|
| Messaging / reminder provider | Operational reminders (arrivals, departures, payments), where enabled | Guest name, room, dates, outstanding amounts; recipient chat ID/username | Global |
| Transactional email provider | Sending emails from the website contact form | Name, email, WhatsApp, company, and message you submit | United States |
| Weather data provider | Weather widget in the dashboard | City name of the property (no personal identifiers) | United States / Global |
6.Notes and updates
- The names of the specific providers behind each category are available to our customers on request, subject to a confidentiality agreement.
- Processing locations reflect each provider’s primary region(s); some providers operate globally and data may be processed in more than one country.
- We impose data-protection obligations on each sub-processor and apply appropriate safeguards for cross-border transfers, as described in our Data Processing Agreement.
- We will give reasonable prior notice before adding or changing a sub-processor that processes personal data.
- Questions or objections: privacy@bindroom.com.